Communications Solution
for Municipalities and
Government Departments
Government offices that trust Yeastar
Upgrading to VoIP while preserving existing investments
A significant reduction in operational costs
Productivity boost for staff working anywhere
Consistent communications across multiple sites
Higher level of citizen service and enhanced experience
Enterprise-grade stability, security, and compliance
Enhance the Efficiency of Public Service
and Citizen Experience
Ensure Service Uptime, Security, and Compliance
Disaster Recovery
Yeastar P-Series Software Edition can be deployed on standard server hardware and supports a standby replica in a remote location for seamless failover. Learn more
Hot Standby
Yeastar P-Series Software and Appliance Edition allows for a mirroring server pair. When the primary server fails, the secondary server will automatically take over. Learn more
Security and Data Encryption
Your communications are protected by multiple layers of security measures from firewalls and network defense to 2FA and role-based access control. Learn more
Secure Remote Access
Remote communications are guarded by private and secure tunnels and permission-based remote access control. No risky and complex port forwarding is required.
Learn more
Digital Transformation
Connect existing phones and other devices to the new VoIP system.
Expand basic telephony to organization-wide unified communications.
Equip staff with powerful and easy-to-use tools to call, meet, and chat.
Save money on phone bills, long-distance calls, and other communication costs.
Addressing Requirements
from the Public Sector
The government and public sector have different communications demands in their daily operations, including citizen service hotlines, emergency calls, tax and financial consultations, health services, etc. Yeastar offers specialized features designed to cater to these diverse scenarios, ensuring seamless communication and enhancing service efficiency.
Citizen Services
Multiple call routing strategies and customizable IVR menus and greetings
Queue panel for monitoring, agent status switch, and quick call operations
Automatic global call recording and PCI-compliant one-touch recording
Graphical, downloadable, and schedulable call center reports
Public Administration Offices
Inter-branch connectivity among government offices in multiple locations
Enhanced employee mobility for consistent in-office calling experience
Aut provisioning of a large number of IP phones in bulk
Easy system scalability, configuration, monitoring, and updates
Emergency Response
Switch calls and data to a remote redundant server for uninterrupted communication.
Quickly scale up system capacity to manage a large volume of calls.
Set up custom routing strategies and IVR to give priority to emergency calls
Connect SMS trunks to send emergency alerts, public health and safety warnings, etc.
Solution Architecture Overview
Unified Communications
Microsoft Teams
WhatApp
Microsoft Outlook
SMS
Azure AD
Zoho CRM
Oracle Opera PMS
Zendesk
Yeastar announced the Disaster Recovery solution for the P-Series Phone System, empowering enterprises with cross-region redundancy for uninterrupted communications in the face of disasters.