Communications Solution
for Municipalities and
Government Departments

Communications Solution for Municipalities and Government Departments

Government offices that trust Yeastar

Healthcare Providers

Healthcare Providers

Healthcare Providers

Healthcare Providers

Healthcare Providers

Healthcare Providers

Healthcare Providers

Healthcare Providers

Phone System

Upgrading to VoIP while preserving existing investments

Phone System

A significant reduction in operational costs

Phone System

Productivity boost for staff working anywhere

Phone System

Consistent communications across multiple sites

Phone System

Higher level of citizen service and enhanced experience

Phone System

Enterprise-grade stability, security, and compliance

Enhance the Efficiency of Public Service
and Citizen Experience

all-communicationsall-communicationsall-communications

Call Center

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Working from Anywhere

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Unified Communications

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Ensure Service Uptime, Security, and Compliance

Disaster Recovery

Hot Standby

Security and Data Encryption

Secure Remote Access

Ensure Service Uptime, Security, and Compliance

Digital Transformation

Connect existing phones and other devices to the new VoIP system.

Expand basic telephony to organization-wide unified communications.

Equip staff with powerful and easy-to-use tools to call, meet, and chat.

Save money on phone bills, long-distance calls, and other communication costs.

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Addressing Requirements
from the Public Sector

The government and public sector have different communications demands in their daily operations, including citizen service hotlines, emergency calls, tax and financial consultations, health services, etc. Yeastar offers specialized features designed to cater to these diverse scenarios, ensuring seamless communication and enhancing service efficiency.

Citizen Services

Multiple call routing strategies and customizable IVR menus and greetings

Queue panel for monitoring, agent status switch, and quick call operations

Automatic global call recording and PCI-compliant one-touch recording

Graphical, downloadable, and schedulable call center reports

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Public Administration Offices

Inter-branch connectivity among government offices in multiple locations

Enhanced employee mobility for consistent in-office calling experience

Aut provisioning of a large number of IP phones in bulk

Easy system scalability, configuration, monitoring, and updates

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Emergency Response

Switch calls and data to a remote redundant server for uninterrupted communication.

Quickly scale up system capacity to manage a large volume of calls.

Set up custom routing strategies and IVR to give priority to emergency calls

Connect SMS trunks to send emergency alerts, public health and safety warnings, etc.

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Solution Architecture Overview

Solution Architecture Overview

Contact us for more information and a demo