Call Center Integration

Combine your contact center needs with Yeastar IP-PBX to enjoy the benefits of a comprehensive call center solution with advanced functionality.

In any business scenario, call center always bears great significance as a central hub that links customers and organizations. And seamless call center integration, without doubt, grants businesses with strategic values and superior customer experience.
Yeastar IP-PBX is highly compatible and supports integration with the robust on-premises Asternic Call Center and the highly scalable QueueMetrics Cloud Call Center, providing professionals with a powerful tool for efficient Asterisk call-center management.

call center integration

With seamless integration, the third-party call center softwares transform S-Series into a call management platform while S-Series offers a complete suite of enterprise-grade telephony features.

Features

  • Call center reporting

  • Real-time monitoring

  • Call distribution management

  • Track critical metrics and queue stats

  • Easy-to-use platform

Benefits

  • Optimize agent performance and call center operations

  • Quicker and more accurate call routing

  • Decrease call abandonment

  • Enhance caller experience

  • Help achieve business’ maximum potential

Resources

Find resources that are related to this solution.

cloud call center
Free Ebook
Build Your Own Cloud Call Center
Build Your Own Cloud Call Center with Yeastar IP-PBX
View Ebook
Asternic Call Center Integratiob
Configuration Guide 
Yeastar-Asternic Call Center Integration
Build Your Own On-premises Call Center with Yeastar IP-PBX
View Configuration Guide