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Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule.
Introduction:
Using Call Routing For Your Business
Key Features of Call Routing
Route calls by schedule: Time of day, day of week
Looking to route calls by schedule? Using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends.
Route calls by caller ID: Route or screen specific callers
Want to screen calls and create custom routing rules for specific phone numbers? MyPBX enables you to route calls by caller ID.
Route calls by responses to IVR menus
Need a more advanced solution? Ask callers a series of questions using Interactive Voice Response and route them based on their answers. This option is especially popular for our lead generation and call center customers.
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